Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number
• Service address and location details
• Account credentials (encrypted passwords)
• Google account information (if using Google Sign-In)

Booking Information:

• Service selections and preferences
• Booking dates and times
• Special requirements and notes
• Communication history

Payment Information:

• Payment card details (processed securely by Stripe)
• Transaction history
• Billing address

Technical Data:

• IP address and browser information
• Device type and operating system
• Usage data and analytics
• Cookies and session tokens

2. How We Use Your Information

We use collected information to:

• Provide and deliver services you request
• Process payments and send receipts
• Communicate about bookings and updates
• Assign technicians to service requests
• Improve our platform and services
• Send promotional offers (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We share your information only with:

• Technicians: Booking details and contact information for service delivery
• Partner Shops: Service requirements for parts procurement
• Payment Processors: Stripe for secure payment processing
• Service Providers: Supabase for data hosting, email services
• Legal Authorities: When required by law

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Encrypted data storage via Supabase
• Secure authentication with password hashing
• PCI-compliant payment processing via Stripe
• Regular security audits and updates
• Role-based access controls
• Session management and auto-logout

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information via your account
• Delete: Request account deletion (subject to legal retention)
• Withdraw Consent: Opt-out of marketing communications
• Data Portability: Export your data in common format
• Object: Contest automated decision-making

To exercise these rights, contact privacy@voltpcs.com

6. Cookies & Tracking

We use cookies for:

• Essential Cookies: Session management and authentication
• Analytics Cookies: Understanding platform usage (can opt-out)
• No Advertising Cookies: We don't use third-party ad trackers

You can control cookies through your browser settings.

7. Data Retention

• Active Accounts: Data retained while account is active
• Deleted Accounts: Personal data removed within 90 days
• Transaction Records: Retained for 7 years (legal requirement)
• Communication Logs: Retained for 2 years for support purposes

8. Children's Privacy

Our services are intended for users 18 years or older. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your data is stored on servers located in secure data centers. We comply with applicable data protection laws and ensure appropriate safeguards for international data transfers.

10. Third-Party Services

We use trusted third-party services:

• Supabase: Database and authentication
• Stripe: Payment processing
• Google: Optional Google Sign-In (OAuth)

Each has their own privacy policies governing their services.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via email to registered users. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or requests:

• Email: privacy@voltpcs.com
• Support: support@voltpcs.com